Frequently asked questions
Short answers on confidentiality, case reference and access token, what happens after you submit a report, and how to get support. For urgent help, use the Higher Health helpline in the footer.
Yes — reporting is confidential. Cases follow the University of Johannesburg process. You do not create an account. After you submit, you receive a case reference and access token once — keep both to view reporter-visible updates. Only the assigned Admin sees case details needed for the process.